queXS 1.9.0 Released
Submitted by adamzammit on Wed, 2013-07-17 14:49queXS 1.9.0 has been released today on Sourceforge
A supervisor chat feature has been introduced which allows operators to chat with a supervisor within the queXS interface (while on a case). The chat is conducted over XMPP/Jabber so the supervisor can use a normal chat client / GMail chat and doesn't have to have the queXS site open in a web browser. The chat status / presence message includes the case the operator is currently on to make assisting the operator easier.